Your complete satisfaction is our top priority! Our Client Service Center is staffed with knowledgeable representatives who look forward to answering your questions about all our products and services. Choose from the options below to find the information that you need:
Our Frequently Asked Questions (FAQ’s) allow you to search for your answer
To track your order login to your account to find the carrier tracking number.
Don’t have an account? Create one here with the same email that you used on your order to access order tracking.
Still Need Help?
By Email: support@ihf.zendesk.com
By Phone: 1-888-211-8468
Call Center Hours: Monday to Friday – 9:00 AM – 5:00 PM EST
How We Handle & Process Your Email Requests
- Step 1: When you submit a request, our system automatically generates a Support Ticket, copies of which are sent to you and to our Customer Support Department. You will instantly receive an automated email acknowledging the receipt of your request.
- Step 2: Your query will be randomly assigned to a Case Manager who will resolve your case. The Case Manager will respond to you via email within 24 hours from the time of your inquiry submission. For emails received on weekends and holidays, the Case Manager will respond on the following business day.