Frequently Asked Questions

Try it Risk Free for 60 Days.

Your happiness with our product is our #1 priority. And that’s why we offer you our No-Nonsense 100% Money-Back Guarantee! You’re invited to try your purchase of Solvaderm™ RISK FREE for a full 60 days. That’s right…A FULL 60 days! How can we provide this sort of exceptional guarantee? Well it’s pretty simple, because we are extremely confident that you will be 100% delighted with your purchase. Our guarantee contains no fine print or misleading terms. Simply stated, if for any reason you are not completely satisfied, simply contact us within 60 days of delivery of your purchase and return the remaining portion of your bottle of Solvaderm™ and you will receive a prompt 100% refund of the product’s purchase price.

We realize that even though we have carefully researched our ingredients and formulation to provide the greatest benefit to the most people, everyone is different and effectiveness can vary. Our goal is to improve your overall health needs with all-natural supplements that work. So you can feel completely confident that when you purchase Solvaderm™ you will be absolutely delighted with the results, or you will receive a full refund for the price of the product (less shipping). On multiple unit orders they must be returned unopened, unused, and in re-sellable condition to qualify for a refund as well. This is our 100% Unconditional Money-Back Guarantee!

There are no gimmicks, no tricks… Just a generous amount of time for you to evaluate the product, and a genuine 100% money back guarantee. How can we make this incredible guarantee? Because we know you will be satisfied with your purchase!

Solvaderm values the privacy of all site visitors and customers. You can read our detailed privacy policy by clicking here.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Please see our Terms & Conditions for complete details regarding our return policy.

Because Solvaderm treatments are cosmetic products, some products do not require expiration dates. Products that require expiration dates are printed on the bottles.

Click the "Account" link at the top right hand side of our site and by going into the order section you can review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the "Account" link at the top right hand side of our site and by going into the order section you can review your orders with their order ID. By clicking on the ID you can obtain the copy of the purchase receipt/invoice.

Credits usually take 7-10 business days from the time we receive your item(s).

We collect sales tax on orders being shipped to all U.S. states. These are state-imposed sales taxes on applicable products that we sell. International customers may be subjected to customs fees. International customers are responsible for all taxes, duties, tariffs, and customs laws in their country.

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Credit card charges for Solvaderm products will show up on your statement under ‘iHealth-Fulfillment’.

You can contact us through our contact page! . We will be happy to assist you.

Please create an account by clicking the “Account” link at the top right hand side of our site and by going into the registration section. During registration we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

International Orders are usually shipped either by FedEx International or USPS Priority International. The shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has shipped.

International customers are responsible for all taxes, duties, tariffs and customs laws in your respective country (see additional restrictions below).

Please Note: Customs has the authority to hold and process a package for up to 4 weeks. We will NOT consider a package “lost in transit” until this time has lapsed. We will not, and cannot, be responsible for the policies and procedures of the Customs of any country.

1) We cannot be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.

2) Do not order items that are illegal to import into your country. Laws are different in every country. It is the customer’s responsibility to check with their Customs office to see if their country permits the shipment of our products to their country. A 25% restocking fee will be applied to orders returned by customs as “illegal to import.”

3) If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. A 25% restocking fee will be applied to orders returned by customs as “unclaimed.” Any delivery that is refused and returned to us will incur a fee of the original shipping charges, a 25% restocking fee, and any duties and taxes that were unpaid.

4) The customer is responsible for any duties or taxes that may apply.

Next day is delivered on the next business day after the order has shipped.

2nd Day Air is 2 business days after the order has shipped.

Note: Weekends and holidays do not count as shipping/business days.

Shipper business days are: Monday, Tuesday, Wednesday, Thursday & Friday

If your delivery day falls on a holiday your package should be delivered on the next business day

Yes, generally all orders placed after 1:00 PM EST are shipped the following business day.

Any address that is changed by the customer or shipper after the order is shipped will be charged an address correction fee ranging from $5.00-$10.00 depending on what service you choose. (For example, no apartment number is given, an incorrect zip code or incorrect street number is provided on your order form, etc.) If you have placed an order and it has not yet shipped, you can login to your account and change your address or call customer service for assistance before shipping cut-off (1:00 PM EST)

USA ORDERS - If your order was returned to iHealth Fulfillment due to incorrect address, a reshipment fee of $20.00 will be applied to customer’s account. The reshipment will be via 2-Day Shipping. Overnight reshipment of order will be $40.00.

INTERNATIONAL ORDERS - If your order was returned to iHealth Fulfillment due to incorrect address, a reshipment fee of $40.00 will be applied to customer’s account.

All Military orders (APO/FPO/DPO addresses) are shipped by USPS Priority Mail. US mail to the various military addresses takes anywhere from one to eight weeks for delivery as we have been recently seeing delays in military shipments. The US Postal Service has no tracking on military orders. Any damages or claims must be reported to us within 24 hours of receipt of the package. If the package is damaged, take the damaged package to the military postal unit and file a report.

In most cases, orders are received and processed immediately. The transaction takes place within an instantaneous automated system. We ship all of our orders out via most efficient method at 1:00PM Eastern Standard Time (Monday-Friday). 

Once the order has been placed, you can track the package by going into the “Account” link on the top right corner of the site and clicking on the account section. You can view all your orders along with their fulfillment status which tell the status of that particular package if it is shipped or not.

To cancel or edit an order, please follow these steps:

1. Call our customer service hotline at 888-675-0241 or 888-211-8468. You can reach our representatives at the following hours:

Monday to Friday – 9:00 AM – 5:00 PM EST

2. Inform the customer service representative that you want to cancel or edit your order.

3. Provide the necessary details, such as your order number, name, and any other relevant information, to verify your identity and locate your order.

4. The customer service representative will assist you in canceling or editing your order and provide any additional information or assistance you may need.

5. Once the process is complete, you will receive a confirmation email or notification regarding the cancellation/ edit of your order.

If the tracking information indicates the package has been delivered, call the carrier or the local post office for inquiries. You can also call customer service to file a claim and do the necessary actions.

If an item is missing from your package, please call customer service to start an investigation and file a claim with the carrier.

All back-ordered items are immediately processed and will be shipped once we received the units.

Yes. You can speak to one of our professional customer care agents to guide you through the phone ordering process. Our toll free number is 1-888-211-8468. We do encourage our customers to place their orders directly through our online store because of the sheer convenience and the maximum level of security that our SSL encrypted site provides them.

On a rare occasion, our website may be experiencing difficulties receiving orders. This could be a temporary situation outside of our control, including problems with the customer’s computer. Give it a little time and revisit the site again. Another option is to call the toll free number, 1-888-211-8468, and a customer service representative will be happy to assist you in placing that order.

This is usually due to a couple of factors. There may have been a typo in your email address that you submitted to us. Because our system is automated and we would not recognize the mistake to correct it, you would not receive your proper email notifications for both the order confirmation and shipping notification. Please Click Here and fill out the online form. Please include your full name and order number within the details section of the form. We will be able to email you back with all of the necessary order details and shipping details on your delivery.

If you did receive an order confirmation but not a shipping notification, please wait 24 hours to compensate for any possible email difficulty. We ship all of our orders out the same day if they are received prior to 1:00 PM Eastern Standard Time (Monday-Friday). After this designated cutoff time, we will ship the following business day. We will then notify you of your order tracking number via an email confirmation.

While you have received your shipment tracking number, the shipper has not scanned your package yet.

Allow up to 24 hours for the shipment's tracking to be logged by the carrier. If the shipment tracking is not updating, it could be that the package is yet to be picked up by the courier or that it has been picked up but has not been scanned.

Please Note: USPS does not provide tracking numbers with their shipments but they do provide a shipping confirmation number. You will not be able to track USPS shipments.

Once the order has been placed, you can track the package by going into the “Account” link on the top right corner of the site and clicking on the account section. You can view all your orders along with their fulfillment status which tell the status of that particular package.

1. Click the “Account” link at the top right side of our site.

2. Proceed into the register section.

3. Enter the asked details.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Once the account has been created you can only edit or delete the addresses that you have saved regarding delivery of package. But for more changes into the account you can contact the customer service for assistance.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

To return an order, please obtain a Return Authorization Code by calling or sending a ticket to support@ihf.zendesk.com

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our Terms & Conditions for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.